Introduction. Crises are part of the life cycle of any organization, regardless of location, size, market and sector. At the beginning of 2020 all countries, their economies, the health system faced a new crisis caused by a pandemic of COVID-19. The rapid spread of the disease and its consequences on human health required an urgent response of organizations to take care of the health and protection of employees through physical distance. Organizations had to rethink their way of doing business and adapt to the new conditions. The first challenge in crisis management is to form a crisis management team.
Aim of the study. The main goal of the crisis management team is to implement within the organization a new way of functioning, using all its opportunities and strengths to mitigate the negative effects of the crisis. The success of crisis management and the adaptation to the new working conditions of an organization depends on the functioning of the crisis management team. The results of a survey conducted in September and October 2020, which included 115 members of crisis management teams, showed that those teams had responded correctly to the crisis caused by the COVID-19 pandemic. The results of the research showed that the team members reacted correctly to the first signs of the crisis. They made quick and appropriate decisions using a holistic approach due to different knowledge, skills and experience, precise team roles, commitment to common strategy, open, fair and effective communication and mutual trust.