Introduction. In a constantly changing and evolving market worldwide, each organization seeks to shape and develop appropriate leadership, so that it responds to all the demands arising in the organization’s internal and external environment. Organizational culture imposes itself as the best way for operating in a successful manner.
The members of the organization must develop a belief shared by the same values, attitudes, habits and written or unwritten rules that directly influence their activity. Culture needs to evolve in order for the organization to remain relevant in a changing environment. In this sense, changing the organizational culture is not an easy process, as the members of the organization are often reluctant to new things, having a behavior that implies weaker results.
Robotic process automation combined with process mining is a game-changing approach to operational efficiency. Through this innovative combination, businesses are able to take advantage of their existing data in order to autonomously and rapidly identify opportunities for automation across their organizational processes. In addition, this allows companies to monitor the performance of the robotically automatedprocesses, enabling them to quickly understand which processes are working and which could benefit from further optimization.
Aim of the study. With robotic process automation through process mining, companies have streamlined their operations and enhanced customer experience in ways that were not possible just a few years ago.
In this paper we aim to highlight the benefits of the fusion of these two technologies, software robots development and process mining, oriented both on the actual implementation, configuration and the final results.