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    Manager Journal
    Home»2013»Operations Management And Leadership; A Case-Study Of Implementation of Centralized Back Office Activities
    2013

    Operations Management And Leadership; A Case-Study Of Implementation of Centralized Back Office Activities

    Camelia CojocaruBy Camelia CojocaruMay 10, 2021No Comments1 Min Read

     Pages: 188-198

    Introduction. IThe concept of leadership is extremely complex and very often, there is a confusion between leadership and management. Although people are using these words interchangeably, they play very different, but still essential, roles.

    Aim of the study. This paper aims to present a case study regarding an implementation project in banking back-office activities, in order to prove the importance of managing correct the back-office resources, but in the same time the need for a vision that would lead the people toward the scope of a project. The paper describes the existence of a relationship between leadership and operational excellence, also.

    Keywords: back office, productivity, leadership, management, operational improvements
    JEL Classification: J24 – Human Capital; Skills; Occupational Choice; Labor Productivity

    Full text sources
    back office leadership Management operational improvements Productivity
    Camelia Cojocaru

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