Phases and Actions of the Evolution of the Concept of Quality in Canada and Australia – A Theoretical Modelling of the Development of Knowledge in Business Performance in the XXI Century – The Approach to Excellence

Introduction. Performance Management Excellence models are structures supporting organizations in shaping initiatives in choosing appropriate strategies and their implementation through a systematic approach, whose final objective is to continuously improve the performance of organizations.

Aim of the study. This paper aims to highlight a the authors present the basic features of the phases and actions of the evolution of the concept of quality in Canada and Australia, as a theoretical modelling of the development of knowledge in business performance in the XXI century in order to improve the organizational processes so that excellence can be achieved.

Keywords: business process management, quality, modelling, knowledge, business performance, excellence, Canadian model of excellence, Australian model of excellence