Browsing: business process management

Introduction. Achieving excellence requires continuous improvement of quality management system in any organization are essential leadership, commitment and active involvement of management at the highest level. In turn, the management at the highest level within the organization has a duty to define models of excellence and performance measurement methods both individual and organizational structure of each part, in order to monitor and periodically determine to what as planned objectives within each structure have been met.

Aim of the study. The authors present the basic features of the assessment methodology RADAR that is designed to coordinate the efforts to improve the organizational processes in order to achieve excellence.
Keywords: business process management, assessment methodologies, RADAR methodology, organizational processes, quality, performance, excellence

Introduction. Performance Management Excellence models are structures supporting organizations in shaping initiatives in choosing appropriate strategies and their implementation through a systematic approach, whose final objective is to continuously improve the performance of organizations.

Aim of the study. This paper aims to highlight a the authors present the basic features of the phases and actions of the evolution of the concept of quality in Canada and Australia, as a theoretical modelling of the development of knowledge in business performance in the XXI century in order to improve the organizational processes so that excellence can be achieved.
Keywords: business process management, quality, modelling, knowledge, business performance, excellence, Canadian model of excellence, Australian model of excellence