Introduction. Achieving excellence requires continuous improvement of quality management system in any organization are essential leadership, commitment and active involvement of management at the highest level. In turn, the management at the highest level within the organization has a duty to define models of excellence and performance measurement methods both individual and organizational structure of each part, in order to monitor and periodically determine to what as planned objectives within each structure have been met.
Aim of the study. The authors present the basic features of the assessment methodology RADAR that is designed to coordinate the efforts to improve the organizational processes in order to achieve excellence.
Keywords: business process management, assessment methodologies, RADAR methodology, organizational processes, quality, performance, excellence
Introduction. Performance Management Excellence models are structures supporting organizations in shaping initiatives in choosing appropriate strategies and their implementation through a systematic approach, whose final objective is to continuously improve the performance of organizations.
Aim of the study. This paper aims to highlight a the authors present the basic features of the phases and actions of the evolution of the concept of quality in Canada and Australia, as a theoretical modelling of the development of knowledge in business performance in the XXI century in order to improve the organizational processes so that excellence can be achieved.
Keywords: business process management, quality, modelling, knowledge, business performance, excellence, Canadian model of excellence, Australian model of excellence
Introduction. Nowadays, humanity finds itself in a time period in which the processes of change occur at a pace unknown before. Change itself happens in various fields – technological, economic, social, and environmental and at all the levels of the organization. There is a broad paradigm-changing action that can clearly be distinguished.
Aim of the study. This paper aims to highlight the support given to the organizational dynamics. Our study comes to support the organizational dynamics, by presenting the development of the concepts of „marketing” and „human resources”, by providing some relevant definitions for them, as well as the links that exist between them, in the context of small and medium enterprises (SME’s).
Keywords: organizational dynamics, enterprises, small and medium enterprises (SME’s), human resources, quality, profit