Pages: 98-119
Introduction. Public sector reform aim to increase its performance, efficiency and efficacy by means of the qualitative improvement of the services supplied by the public sector in view of maximizing the citizens’ individual wellbeing, by increasing the degree of democratization and public participation in the administrative and political decision making, through the creation of a framework of delegation/distribution of responsibilities which allow it and which facilitate the emergence of another level of accountability of those who hold and administer power in the public sector before the beneficiaries of this process (citizens, consumers, taxpayers).
Aim of the study. Public administration must consolidate the capacity to improve results and to change its vision, as well as its working manner. The critical analysis and the learning process after obtaining results and the impact at the level of service supply, meant to promote change and the improvement of public administration and management represent the engine of change. Public administration reform presupposes not only a change at the technical level, but especially a modification of the administrative culture consisting of a change at the level of behaviours, attitudes and relations. Also, an important role is played by organizational culture, which must be developed as a modality of stimulating constructive ideas and team work.
Keywords: public administration, quality indicators, public service
