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    Manager Journal
    Home»2019»The customer perspective – an effective and efficient way to differentiate for companies in the globalization era
    2019

    The customer perspective – an effective and efficient way to differentiate for companies in the globalization era

    Alina Neamtu (Idorasi)By Alina Neamtu (Idorasi)October 8, 2020Updated:October 14, 2021No Comments2 Mins Read

     Pages: 31-51

    Introduction. Anywhere in the world and in any market, the firms are facing more and more a major challenge to meet growing customer demand towards addressing specific business or operational needs of their customers. In a globalization era, a firm’s customers are more oriented on how to create value for their own customers and such they are looking for an approach shift from their providers. Nowadays, the customers are expecting from their providers to better understand the value creation process in their organization. 

    Aim of the study. Through knowledge combination, the provider and the customer are acting like partners in the co-production of a customer solution to solve a specific customer business requirement. The expected approach is for the provider to create value not for the customer but together with the customer. Even though a number of driving forces requires the shift of a firm’s focus towards taking the perspective of the customers of that firm, it is not an easy task for any firm no matter the market it is operating in or the geographical area the  firm is covering. But this shift could represent one effective and efficient way for the firm to differentiate in the market and to be rewarded with achieving a competitive advantage to be sustained over a longer period of time.

    Keywords: value creation, sustainable competitive advantage, customer solutions.

    JEL Classification: L10, D40, M10

    Full text sources
    customer solutions sustainable competitive advantage value creation
    Alina Neamtu (Idorasi)

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