Browsing: 2015, Vol. 22, Issue 2, December

2015

The Managers’ Influence On The Workers’ Engagement – A Case Study Of Public Sector Workers

By

Introduction. IThe workers’ engagement means that they are loyal to their employers, trust both supervisors and co-workers, are not interested in changing their job, are proud of their work for a given company and that the boundary between private and professional life is often blurred. Proponents of the concept highlight the positive influence of engagement on the success of the company measured by workers’ loyalty, productivity, profitability and customers’ satisfaction. This is why, more and more researchers are interested in this concept. Apart from the engagement concept itself and the ways of its measurement, they pay attention to the possibility of affecting the workers’ engagement. However, researchers do not totally agree to the set of factors determining the workers’ engagement. There is though some agreement in their suggestions concerning the way of perceiving managers as one of the key factors determining the workers’ engagement.

Aim of the study. The aim of this article is to state whether the attitude of managers of the public sector organisations has a positive influence on the workers’ engagement. The article also tries to show differences in the management’s attitudes in Poland and abroad. For the needs of aims verification a survey was carried out among 1716 workers employed in 220 purposefully chosen public sector organisations located mainly in Europe.
Keywords: engagement, drivers of engagement, managers, public sector
JEL Classification: H83, J45, O15

2015

ISO 9001 – Certificates by industrial sector in the world as a key decision variable

By

Introduction. The main conclusion is the fact that the number of certificates compliant with the ISO 9001 standard is constantly growing in the world. The kind of business activity determines the engagement in the certificate implementation. The subject of research provided conclusions and at the same time, became an inspiration for defining research issues such as the ex-post analysis of the information available, drawing conclusions and drawing up directions of development. The retrospective analysis in the scope of the sectoral analysis of ISO 9001 trends, drawing conclusions and drawing up evolution directions is the author’s original contribution.

Aim of the study. The aim of this article is to present and analyse trends in the scope of the implementation of quality certificates compliant with the ISO 9001 standard. The analysis will concern the trend in the sectoral approach all over the world. The preparation of data, their analysis and drawing conclusions have been made on the basis of the desk research method. The data was gathered by means of an analysis of source materials such as, among others: announcements, press releases, reports for industries, publicly available reports of companies and research institutions, information from the Internet.
Keywords: ISO 9001, certificates by industrial sector, decision managers
JEL Classification: E2, F6, L1