Browsing: quality management
Introduction. More and more frequently it is believed that quality management improvement is influenced not only by the so-called „hard” management aspects, but also by the „soft” ones, such as organisational culture or leadership. In this publication the results of studies conducted within the framework of a research project devoted to the influence of organisational culture on quality management improvement have been presented.
Aim of the study. There is in the paper, the analysis of research conducted by author’s carried out under the Higher Education Grant. There is an original typology of organizational cultures in terms of improvement of quality management. Organizational cultures were divided in their four types: the culture of pro-quality (success), avoidance culture, culture of conservative (stiff) and the culture of enforced changes. The study focuses especially on the culture of pro-quality, for which it had been a detailed characterization.
Keywords: quality management, organizational culture, pro-quality culture, cultural dimensions
Problem-solving and developing quality management methods and techniques on the example of automotive industry
Introduction. The knowledge about methods and techniques of quality management together with their effective use can be definitely regarded as an indication of high organisational culture. Using such methods and techniques in an effective way can be attributed to certain level of maturity, as far as the quality management system in an organisation is concerned.
Aim of the study. There is in the paper an analysis of problem-solving methods and techniques of quality management in the automotive sector in Poland. The survey was given to the general population, which in case of the study consisted of companies operating in Poland that had certified quality management systems against ISO/TS 16949. The results of the conducted survey and the conclusions of the author can show actual and potential OEM suppliers (both 1st and 2nd tier) in which direction their strategies for development and improvement of quality management systems should go in order to be effective. When the universal character of methods and techniques used in the surveyed population of companies is taken into consideration, it can be assumed that the results of the survey are also universal for all organisations realising the TQM strategy. The results of the research confirmed that methods which are also the basis for creating key system documents are the most relevant ones, i.e. flowcharts and FMEA, and moreover process monitoring tools (SPC) and problem solving methods -above all 8D.
Keywords: quality management, quality techniques, automotive industry, FMEA, SPC, 8D, problem solving, quality methods
Introduction. Quality in healthcare means doing what is right for the right people exactely at the right time and doing it always in a friendly and highly professional mannar. Whenever unfavorable experience has been detected –meaning a gap between expected and actual performance – a set of key questions must be answered: where, when, and why problems occurred. Once the questions answered, changes must be made. Improvement projects should be systematic and not intuitive, including a methodical performance improvement process.
Aim of the study. In the following lines we present an efficient healthcare improvement performance model, namely ”FOCUS-PDCA”. Another tool for improving health performance is the „Medical-specific checklist”. It has an important contribution to improving health performance through standardizing the list of steps to be followed, as well as establishing the legitimate expectation that each of these steps will be followed accordingly for all patients.
Keywords: quality management, performance improvement, methodical process, “FOCUSPDCA”, Medical-specific checklist.
JEL Classification: I10, I12, I15, M16, M21, O20, O21