Pages: 7-21
Introduction. More and more frequently it is believed that quality management improvement is influenced not only by the so-called „hard” management aspects, but also by the „soft” ones, such as organisational culture or leadership. In this publication the results of studies conducted within the framework of a research project devoted to the influence of organisational culture on quality management improvement have been presented.
Aim of the study. There is in the paper, the analysis of research conducted by author’s carried out under the Higher Education Grant. There is an original typology of organizational cultures in terms of improvement of quality management. Organizational cultures were divided in their four types: the culture of pro-quality (success), avoidance culture, culture of conservative (stiff) and the culture of enforced changes. The study focuses especially on the culture of pro-quality, for which it had been a detailed characterization.
Keywords: quality management, organizational culture, pro-quality culture, cultural dimensions
