{"id":5579,"date":"2021-04-26T11:23:20","date_gmt":"2021-04-26T11:23:20","guid":{"rendered":"https:\/\/manager.openweb.ro\/?p=5579"},"modified":"2021-11-01T12:10:52","modified_gmt":"2021-11-01T12:10:52","slug":"management-of-public-services-attributes-in-the-view-of-the-consumers","status":"publish","type":"post","link":"https:\/\/manager.faa.ro\/?p=5579","title":{"rendered":"Management of public services\u2019 attributes in the view of the consumers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5579\" class=\"elementor elementor-5579\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1bfea706 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1bfea706\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70c71122\" data-id=\"70c71122\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64bf5b6c elementor-widget elementor-widget-text-editor\" data-id=\"64bf5b6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<span style=\"color: var(--c-contrast-800); font-size: 16.604px;\">Pages: 142-149<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc49045 elementor-widget elementor-widget-text-editor\" data-id=\"4cc49045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Introduction<\/strong>. It is extremely important that in the case of supplying public services of general economic interest, the institutions should understand the consumers\u2019 desires and should make sure that supplying these services in the limits considered to be normal improves the consumers\u2019 perception. The importance of services\u2019 quality satisfies or not the citizen, satisfaction which is based on the identification and classification of attributes that help to a better understanding of perception, which will lead to the increase of users\u2019 satisfaction.<\/p><p><strong>Aim of the study<\/strong>. This paper emphasizes a study on the relevance of the basic attributes, according to consumers, of public services supply in Foc\u0219ani, using the results of practical \u2013 theoretical research done with Serqual model.<\/p><p><strong>Keywords:<\/strong> Serqual model, the public services, the consumer perceptions, the citizen satisfaction<br \/><strong>JEL Classification:<\/strong> D12, L32,L95, P46<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54b28913 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"54b28913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/manager.faa.ro\/wp-content\/uploads\/2021\/11\/22m_142_149.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Full text sources<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction. It is extremely important that in the case of supplying public services of general economic interest, the institutions should understand the consumers\u2019 desires and should make sure that supplying these services in the limits considered to be normal improves the consumers\u2019 perception. The importance of services\u2019 quality satisfies or not the citizen, satisfaction which is based on the identification and classification of attributes that help to a better understanding of perception, which will lead to the increase of users\u2019 satisfaction.<\/p>\n<p>Aim of the study. This paper emphasizes a study on the relevance of the basic attributes, according to consumers, of public services supply in Foc\u0219ani, using the results of practical \u2013 theoretical research done with Serqual model.<br \/>\nKeywords: Serqual model, the public services, the consumer perceptions, the citizen satisfaction<br \/>\nJEL Classification: D12, L32,L95, P46<\/p>\n","protected":false},"author":218,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,29],"tags":[888,997,998,1002],"coauthors":[1460,1461],"class_list":{"0":"post-5579","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-27","7":"category-2015-vol-22-issue-2-december","8":"tag-serqual-model","9":"tag-the-citizen-satisfaction","10":"tag-the-consumer-perceptions","11":"tag-the-public-services","12":"jel-d12","13":"jel-l32","14":"jel-l95","15":"jel-p46"},"_links":{"self":[{"href":"https:\/\/manager.faa.ro\/index.php?rest_route=\/wp\/v2\/posts\/5579","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manager.faa.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/manager.faa.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/manager.faa.ro\/index.php?rest_route=\/wp\/v2\/users\/218"}],"replies":[{"embeddable":true,"href":"https:\/\/manager.faa.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5579"}],"version-history":[{"count":3,"href":"https:\/\/manager.faa.ro\/index.php?rest_route=\/wp\/v2\/posts\/5579\/revisions"}],"predecessor-version":[{"id":8121,"href":"https:\/\/manager.faa.ro\/index.php?rest_route=\/wp\/v2\/posts\/5579\/revisions\/8121"}],"wp:attachment":[{"href":"https:\/\/manager.faa.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5579"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/manager.faa.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5579"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/manager.faa.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5579"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/manager.faa.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcoauthors&post=5579"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}