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ISSN-L 1453-0503
ISSN (e) 2286-170X
ISSN (p) 1453-0503

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Phases and Actions of the Evolution of the Concept of Quality in Canada and Australia – A Theoretical Modelling of the Development of Knowledge in Business Performance in the XXI Century - The Approach to Excellence

 

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  1. Authors:
      • Ph. D. Associate Professor Cristina Raluca Popescu, email: popescu_cr@yahoo.com, Afiliation: The Bucharest University of Economic Studies, Bucharest, Romania
      • Ph. D. Associate Professor Veronica Adriana Popescu, email: popescu_va@yahoo.com, Afiliation: Commercial Academy of Satu – Mare, Satu – Mare, Romania and The Bucharest University of Economic Studies, Bucharest, Romania

    Pages:
      • 18|26

  2. Keywords: business process management, quality, modelling, knowledge, business performance, excellence, Canadian model of excellence, Australian model of excellence

  3. Abstract:
    In the paper “Phases and Actions of the Evolution of the Concept of Quality in Canada and Australia – A Theoretical Modelling of the Development of Knowledge in Business Performance in the XXI Century - The Approach to Excellence” the authors present the basic features of the phases and actions of the evolution of the concept of quality in Canada and Australia, as a theoretical modelling of the development of knowledge in business performance in the XXI century in order to improve the organizational processes so that excellence can be achieved.

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