Universitatea din Bucuresti, Facultatea de Administratie si Afaceri

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ISSN-L 1453-0503
ISSN (e) 2286-170X
ISSN (p) 1453-0503

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Operations Management And Leadership; A Case-Study Of Implementation of Centralized Back Office Activities

 

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  1. Authors:
      • Camelia Cojocaru, email: camelia.cojocaru@gmail.com, Afiliation: Faculty of Business and Administration, University of Bucharest, Romania
      • Silviu Cojocaru, email: silviu.cojocaru@gmail.com, Afiliation: Faculty of Business and Administration, University of Bucharest, Romania

    Pages:
      • 188|198

  2. Keywords: back office, productivity, leadership, management, operational improvements

  3. Abstract:
    The concept of leadership is extremely complex and very often, there is a confusion between leadership and management. Although people are using these words interchangeably, they play very different, but still essential, roles. This paper aims to present a case study regarding an implementation project in banking back-office activities, in order to prove the importance of managing correct the back-office resources, but in the same time the need for a vision that would lead the people toward the scope of a project. The paper describes the existence of a relationship between leadership and operational excellence, also.

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