Universitatea din Bucuresti, Facultatea de Administratie si Afaceri

Creative Commons License
Content on this site is licensed under Creative Commons Attribution-ShareAlike 4.0

Double Blind Review Evaluation




ISSN-L 1453-0503
ISSN (e) 2286-170X
ISSN (p) 1453-0503



Elisabeta Queen
No. 4 - 12, District 1,
Bucharest, Romania

see area map


Tel: +4 021 310 49 20
Fax: +4 021 310 49 20



Site Vechi/ Old Site


Management of public services’ attributes in the view of the consumers


download file

Creative Commons License

  1. Authors:
      • Ph. D. Senior Lecturer Dan Păuna, email: paunadan@univ-danubius.ro, Afiliation: Danubius University in Galați, College of Economic Sciences, Galați, România
      • Ph. D. Senior Lecturer Luminița Maria Filip, email: mariacraciun@univ-danubius.ro, Afiliation: Danubius University in Galați, College of Economic Sciences, Galați, România

      • 142|149

  2. Keywords: Serqual model, the public services, the consumer perceptions, the citizen satisfaction

  3. Abstract:
     This paper emphasizes a study on the relevance of the basic attributes, according to consumers, of public services supply in Focșani, using the results of practical – theoretical research done with Serqual model. It is extremely important that in the case of supplying public services of general economic interest, the institutions should understand the consumers’ desires and should make sure that supplying these services in the limits considered to be normal improves the consumers’ perception. The importance of services’ quality satisfies or not the citizen, satisfaction which is based on the identification and classification of attributes that help to a better understanding of perception, which will lead to the increase of users’  satisfaction.

download file

Creative Commons License


  1. Manager, indexed by Directory of Research Journals Indexing

    Manager is included in Directory of Research Journals Indexing . For details

  2. Manager, indexed by Google Scholar Database

     Manager  is included in  Google Scholar  Database. For

  3. Manager, indexed by PROQUEST Database

     Manager  is included in  PROQUEST Database. For details

  4. Manager, indexed by INDEX COPERNICUS Database

    Manager  is included in INDEX COPERNICUS Database. For details

  5. Manager, indexed by DOAJ Database

    Manager is included in DOAJ Database. For details : http://www.doaj.org/doaj?func=openurl&genre=journal&issn=14530503

  6. Manager, indexed by RePEc Database

     Manager  is included in  RePEc Database. For details :

  7. Manager, indexed by CEEOL Database

    Manager is included in the International Database CEEOL-Central and Eastern European 

  8. Manager, indexed by EBSCO-CEEAS Database

     Manager  is included in  EBSCO-CEEAS Database. For details :